Chatbot
Last reviewed
Why it matters for Philippine businesses
A chatbot is one way to present automation, and many Philippine customers already contact businesses through messaging apps. Chatbots range from fixed menus to systems that use a language model to answer in free text. What matters for a business is what the chatbot is allowed to say, what it can look up, and when it hands the conversation to a person.
Example
A shop’s Messenger assistant answers questions about delivery areas and passes payment problems to staff.