Hallucination
Last reviewed
Why it matters for Philippine businesses
Hallucinations are the main reason automated replies need limits. A workflow can reduce them by giving the model the approved facts to answer from, telling it to say when it does not know, and checking outputs against a set of real examples. It cannot remove them entirely, which is why uncertain cases go to a person.
Example
A model asked about a delivery fee that is not in its price list invents a figure instead of saying it does not know.