Retrieval-augmented generation
Last reviewed
Why it matters for Philippine businesses
RAG is how many business chatbots answer from a company price list or FAQ instead of from general training. The answers are only as accurate as the documents, so someone needs to keep those current. The term comes from a 2020 research paper by Patrick Lewis and colleagues.
Example
A shop bot finds the delivery-fee table in the shop FAQ and uses it to answer a customer asking about delivery to Cebu.